Team Leader - Team Leader (FT) - Language & Vocational Assessment

Catholic Social Services is currently recruiting for a full time (40hours/week), Team Leader position located in our Edmonton region. Providing excellent client-centered care, you are confident, thoughtful, and motivated to achieve success when supporting others in your community!

Job Summary

As a Team Leader with the Language Assessment, Referral, and Counselling Centre (LARCC), you will provide leadership, supervision, and support to staff to ensure successful program delivery and outcomes.  

Your excellent verbal and written communication skills in English, technical skills with computer software applications, and creative problem-solving abilities will make you effective in this fast-paced and dynamic environment. 

Key responsibilities:

• Oversee day-to-day operations of the centre including shift scheduling/coverage, direct client service delivery, and troubleshooting issues as they arise.
• Supervise and provide leadership, training, and support to a multidisciplinary group of team members.
• Monitor performance of staff working in a variety of roles and conduct regular coaching conversations and performance appraisals.  
• Ensure accurate and complete data entry, develop performance reports, and report on key metrics.
• Participate in recruitment, onboarding, and orientation process of new team members.  
• Prepare and submit relevant reports to the Program Manager in a timely manner.
• Develop guidelines and implement new procedures and processes.   
• Plan targeted marketing, outreach, and promotional activities of LARCC’s programs and services to increase awareness and to reach out to key audiences. 
• Develop and maintain relationships with internal and external stakeholders.
• Represent the agency in a professional manner at various community groups and committees to promote good public relations at all times. 
• Perform other duties as required. 

What This Job Requires:

• Degree in Education/Human Services/Social Sciences/Social Work or equivalent
• Over 2 years of supervisory experience is considered an asset.
• Experience working with newcomers to Canada is an asset
• Certification with the Centre for Canadian Language Benchmarks (CCLB) and/or Achēv is an asset 

What We Offer:

• The salary for this position is $68,277.60  to $76,859.28 based on qualifications and experience.
• We offer flexibility and supportive working environment.
• Flexible benefit options when eligible.
• Work within a highly collaborative, team-oriented organization, where your ideas are heard, and you can see your impact daily.
• Growth Opportunities: apply and grow your skills within a dynamic, innovative and expanding Agency that is taking a leadership role in our industry.

About Catholic Social Services:

You will be joining an established Agency that is guided by faith to care for and bring hope to people in need with humility, compassion and respect. With more than 50 years of service delivery, Catholic Social Services is one of the largest multi-function social services agencies in Canada, with more than 1800 staff, and hundreds of volunteers delivering 130+ programs throughout Central Alberta and Edmonton. 

We welcome and celebrate the diversity of our employees and volunteers who choose to work with our Agency in support of our mission, values, and principles. We employ and serve people of all faiths, or no faith, while respecting all backgrounds and experiences.

“As a Catholic social services agency, we are guided by faith to care for and bring hope to people in need with humility, compassion and respect.”

Our values are at the core of everything we do!

• Humility: We acknowledge with gratitude our human abilities and limitations. We demonstrate humility by doing the best that we can with the resources that we have.
• Compassion: We respond to people in need with love. We demonstrate our compassion by caring for people without judgment and without condition.
• Respect: We demonstrate our respect by being personally present, open and attentive to those we care for and by honouring their dignity and freedom.

We thank all applicants. Only candidates selected for an interview will be contacted.

We embrace diversity and offer equal opportunities to all qualified applicants regardless of origin, culture, ethnicity, age, ability, gender identity, and people of faith or no faith.

To apply for this job please go to: https://jobs.dayforcehcm.com/en-US/cssalberta/CANDIDATEPORTAL/jobs/5270

Applications for the Team Lead position will be accepted until a suitable candidate is found.

If you have any questions, please reach out to the email address below: