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Critical Incidents for Intercultural Communication Toolkit

Abstract: 

Critical incidents are tools for increasing awareness and understanding of human attitudes, expectations, behaviors and interactions. They are used to engage participants on a meaningful, personal level, and help them examine attitudes and behaviours that might be critical to their effectiveness in the roles they perform. The critical incidents in this toolkit have been developed from stories and quotes collected in opened-ended interviews with students and instructors at NorQuest College and in the broader community. This collection and the accompanying faciltator/activity guide seeks to help participants reflect on the complexity of cross-cultural exchanges, while at the same time facilitating their ability to distinguish and develop higher degrees of intercultural sensitivity.

Source/Producer: 
NorQuest College
Author: 
Sarah Apedaile, Lenina Schill
Publish Date: 
2008
Keywords: 
intercultural communication, cross cultural communication, culture, cultural awareness, cultural sensitivity, intercultural sensitivity
Funding Source: 
Alberta Employment, Immigration and Industry, Language Training Programs
Availability of Document: 
See PDF or the link to the NorQuest website.
Website: 
http://www.norquest.ca/resources-services/resources/educational-resources-for-educators/resources-for-educators-trainers.aspx#critical
AttachmentSize
CriticalIncidentsBooklet.pdf276.03 KB
NorQuest College
Sarah Apedaile, Lenina Schill
2008
intercultural communication, cross cultural communication, culture, cultural awareness, cultural sensitivity, intercultural sensitivity
Alberta Employment, Immigration and Industry, Language Training Programs
See PDF or the link to the NorQuest website.